Genesis Parent Portal Support
Welcome parents and guardians to the Genesis Parent Portal Support page. As you use the new Genesis Parent Portal for the 2024-2025 school year, we understand that you may have questions. Please see Frequently Asked Questions (FAQs) below as well as additional Helpful Links along the left side.
If you still have any questions or concerns, feel free to email us at GenesisSupport@springfieldschools.com. In your email, please specify whether you are you having specific issues with the Parent Portal or if have you not received your Login information yet.
Frequently Asked Questions
- What is the link for the Parent Portal?
https://parents.c3.genesisedu.net/springfieldschools
You should also receive this URL in your Welcome Packet email.
If you did not receive an email, please contact your school or the district.
- What is my Login?
Your Genesis Parent Portal username will be your email address. You will receive login information via email in your Welcome Packet.
You will be provided a temporary password. After you log in for the first time with your temporary password, you will be prompted to reset you password.
- What if I forget my password?
You cannot be given your existing password: for safety reasons, Genesis never displays a user’s password, even to the system administrators.
To reset your password, click the Forgot My Password button on the Parent Portal login page.
You will be given a new, randomly generated password.
You will be asked to provide your email address and then you will be required to change the new password the next time you log in to Genesis Parent Portal.